Reviews of Kayako at Ensim Links

Kayako Reviews

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Description:	Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include: * AJAX based Rich User Interface * Active Directory (LDAP), vBulletin, ModernBill integration * ViewShare feature allowing you to guide your clients in realtime * Staff to Staff Voice Chats * SLA's, Work Schedules and Escalations * Detailed Reports and Analytics * Microsoft® Outlook® Integration * Teamwork module allowing you to create shared Events, Contacts and Tasks
Added:	10-31-2005

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